Support

Need help with glidepay? We're a small team and respond as fast as we can. Below are the fastest ways to reach us depending on what you need.

Contact us

• General help: support@glidepay.cash
• Bug reports: support@glidepay.cash. Please include what you tried, what you expected, what happened, and a screenshot if possible.
• Privacy and data requests: support@glidepay.cash
• Security disclosures: support@glidepay.cash. Please do not disclose vulnerabilities publicly before contacting us.

Common questions

What is testnet?

glidepay runs on Arc testnet, a sandbox version of the blockchain used for development. Test tokens (USDC, EURC, cirBTC) on testnet have no real monetary value. You can play with all features risk-free.

I sent money and the recipient did not receive it

Check Activity for the transaction status. If it shows "failed" or "pending" for more than a few minutes, email support with the transaction hash (you can copy it from the Activity row).

I lost access to my email

glidepay accounts are tied to your email via Clerk. If you have lost access, email support@glidepay.cash from a related address with as much detail as you can. We will work with you to verify identity.

How do I withdraw my funds before deleting my account?

Use Bridge (Arc to another chain) or Send (any wallet address) to move your stablecoins out of your glidepay-managed wallet before deleting. Once deleted, your account-side data is gone but the on-chain balance remains, just orphaned from your glidepay login.

How can I follow updates?

We post product updates and announcements in-app. We do not have a social or newsletter yet, coming when we hit mainnet.